Terms and conditions of sale

These Terms and Conditions govern the sale of Circle of Calm products and services. By purchasing from us, you agree to the following:

Circle of Calm is provided as a self-development toolkit with reading materials, guided practices, and one-to-one sessions.
It is not a medical or therapeutic service. The content is educational and supportive in nature.
Results vary and depend on your own engagement with the practices.

The price for Circle of Calm is clearly displayed at the point of purchase.
All payments must be made in full before access to the complete programme is granted.
Payment Plans: If you are unable to pay in full upfront, you may contact us to arrange a flexible payment plan. In this case, delivery of materials and sessions will be phased as instalments are received. Additional fee applies to cover processing and admin costs.
We reserve the right to change pricing in future, but this will not affect purchases already completed.

Reading materials and toolkit access will be delivered digitally unless otherwise stated.
For payment plan customers, delivery will be phased — you will receive different parts of the toolkit and access to sessions in line with completed instalments.
One-to-one sessions are arranged online at mutually convenient times.
Email support is available as outlined in your package.

Change of Mind: You may request a full refund within 14 days of purchase if you have not accessed any digital materials or attended a session.
After Access: Once you have downloaded materials or attended a session, refunds are not generally available. Exceptions may be made at our discretion in cases of extenuating circumstances.
Rescheduling: One-to-one sessions may be rescheduled with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be forfeited.

If you are unhappy with any part of your purchase, please contact us at [insert email address].
We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.
If a resolution cannot be reached, you may escalate the matter to an alternative dispute resolution body in accordance with UK consumer law.

All content, including written materials, frameworks, and session recordings, remain the intellectual property of Soulvive Ltd.
You may use the materials for your personal development but must not share, copy, or resell them.

Circle of Calm is not a substitute for professional medical, psychological, or therapeutic care.
We do not accept liability for any decisions you make based on the content.
Nothing in these terms limits your statutory rights as a consumer.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

These Terms are governed by the laws of England and Wales.